South Western Railway (SW)

South Western Railway (SW)

South Western Railway
https://www.southwesternrailway.com/ (external link, opens in a new tab)

Customer Services:
Yes

03456000650

customerrelations@swrailway.com

https://www.southwesternrailway.com/contact-and-help/contact-us (external link, opens in a new tab)

Tickets:
Yes

0

https://www.nationalrail.co.uk/ (external link, opens in a new tab)

Assisted Travel:
Yes

0800 52 82 100

https://www.nationalrail.co.uk/ (external link, opens in a new tab)

Lost Property:
Yes

03456000650

https://www.nationalrail.co.uk/ (external link, opens in a new tab)

Customer Services

Opening Hours:
Yes

Email Address:
customerrelations@swrailway.com

Web Address:
https://www.southwesternrailway.com/contact-and-help/contact-us (external link, opens in a new tab)

Phone Number:
03456000650

Postal Address:
Customer Service Centre
South Western Railway, Overline Hou
Southampton
SO15 1GW

Notes:

Opening Hours:

Ticketing & Fares

Seat Reservations:
No

TeleSales:

Opening Hours:
Yes

Web Address:
https://www.nationalrail.co.uk/ (external link, opens in a new tab)

Phone Number:
0

Business Travel:

Opening Hours:
Yes

Email Address:
businessdirect@swrailway.com

Web Address:
https://www.southwesternrailway.com/train-tickets/business-travel (external link, opens in a new tab)

Phone Number:
0

Group Travel:

Opening Hours:
Yes

Email Address:
groups@swrailway.com

Web Address:
https://www.southwesternrailway.com/train-tickets/ticket-types/group-train-travel (external link, opens in a new tab)

Buying Tickets on the Train

Notes:

Tickets must be purchased before boarding the train.
If a passenger boards a train without a ticket, they might be liable for a Penalty Fare, and will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.

Penalty Fares:

Web Address:
https://www.southwesternrailway.com/other/about-us/penalty-faresrevenue-protection (external link, opens in a new tab)

Assisted Travel:

Opening Hours:
Yes

Web Address:
https://www.nationalrail.co.uk/ (external link, opens in a new tab)

Phone Number:
0800 52 82 100

Lost Property:

Opening Hours:
Yes

Web Address:
https://www.nationalrail.co.uk/ (external link, opens in a new tab)

Phone Number:
03456000650

Head Office Details

Email Address:
customerrelations@swrailway.com

Web Address:
https://www.nationalrail.co.uk/ (external link, opens in a new tab)

Phone Number:
03456000650

Postal Address:
South Western Railway
4th Floor, South Bank Central, 30 S
London
SE1 9LQ

Managing Director:
Claire Mann